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Hospitality & Guest Service
- Ensures every guest receives a prompt and warm greeting at front counters and drive-thru
- Provides important visual cues for guests that make a positive first impression such as wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior, a clean work area, and a clean and inviting dining room
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
- Delivers consistent and outstanding guest service by promptly serving guests, maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
- Enhances the guest experience through friendly attitude, attentive behavior, strong product knowledge and
by following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
- Helps support speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
- Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and instructional materials provided
- Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
- Communicates, receives and responds to showcase and product needs from the Restaurant Front
- Regularly takes temperatures of the required products and records in the Time & Temperature Log
Policies & Procedures
- Follows all restaurant policies, procedures and standards
- Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
- Works in compliance with occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Uses or wears personal protective equipment or clothing as required
- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Restaurant Team Member
The Tim Hortons Restaurant Team Member is responsible for the preparation and monitoring of products, and serves as the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

- Bilingual French and English spoken and written;
- Quick Service Restaurant experience is required, 3+ years;
- Tim Hortons restaurants in Canada are franchise operated and employees are employed by the Franchisee and not directly by Tim Hortons;
- Recruitment for these positions is under the Canadian Governments Temporary Foreign Worker Program unless applicant has an open and valid work permit for Canada;